Service customers, prospects and other parties with speed and accuracy
The right information is crucial to sound decisions and client experience. Often organizations struggle with documents because they typically come from multiple places, in multiple formats, and are received by multiple people. Additionally, they are often filed with personal filing schemes. Without training and controls, the extraction of information can be error prone and manual, which leads to delays and confusion. Knowledge workers typically only find the information they need 56% of the time. In fact, they spend an average of 1.8 hours every day searching for and gathering information. This wasted time translates to roughly US$20K per knowledge worker per year.
Drive consistency into your document receipt and processing
Kina enables you to quickly and easily define your processing rules and controls to meet your specific requirements. Kina can detect missing signatures as well as determine if crucial and required pages are missing. Automatically alert relevant parties based on conditions and information presence. No coding required.
Reduce or eliminate manual entry
With automatic document recognition and separation without bar codes, and simple to sophisticated data extraction from PDFs, TIFFs and Excel, Kina will accelerate your service times and improve service levels. And when you do need to review, Kina presents documents and their information for review, edits and approval by the appropriate people, at the right point in the process.
Defensible compliance and controls
Eliminate manual user processes by adding review queues, controlled routing and collaboration within the Kina platform. Documents can be presented in a way to operational teammates that prevent local storage if required. Kina keeps an up to date map and report of how document rules apply that is always one click away.
Fits within your existing workflow
If you receive documents by email, fax and other channels today, Kina can easily fit into your existing processes without integration and capital investment. Kina can listen to mailing lists in your own organization to capture attachments, route and apply rules and policies, and deliver to file systems, cloud storage, email and other locations securely and simply.